Question 1

What exactly is an eSIM?

Accepted Answer

An eSIM is a digital SIM built into your phone. Instead of swapping a plastic card, you install a data plan over the air — so you can be on a local network the moment you land, without visiting a store.

Question 2

Will my phone work with an eSIM?

Accepted Answer

Most phones released since 2018 are eSIM-ready and carrier-unlocked — iPhone XS and newer, Google Pixel 3 and newer, and recent Samsung Galaxy S, Note, and Z models. Check Settings for an "Add eSIM" option, or see our device guide.

Question 3

How fast do I get my eSIM?

Accepted Answer

Instantly. Your QR code and activation details arrive by email within seconds of checkout — there is nothing to ship and no pickup. Install it before you fly or after you land.

Question 4

Do I keep my regular phone number?

Accepted Answer

Yes. An eSIM Air plan runs as a second, data-only line alongside your primary SIM. Calls and texts on your usual number keep working — you just route mobile data through eSIM Air to skip roaming charges.

Question 5

When does my plan start counting down?

Accepted Answer

Your validity period begins when the eSIM first connects to a network at your destination — not at purchase. Install early; the clock only starts when you arrive and switch it on.

Question 6

What happens when my data runs out?

Accepted Answer

Your connection simply pauses — there are no overage fees or bill shock. Buy a fresh plan whenever you need more, and switch to it in a tap.

Question 7

Is my destination covered?

Accepted Answer

We cover 200+ destinations on tier-one local networks. Search your destination to see the exact plans, speeds, and prices available there before you buy.

Question 8

How do refunds work?

Accepted Answer

If an eSIM cannot be installed or activated, we will replace it or refund it. Because plans are delivered digitally, we cannot refund data that has already been used — see our refund policy for the details.

Questions, answered

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